**Refund Policy**
At The Weba Ltd, we are committed to delivering exceptional services to our clients. Your satisfaction is paramount to us, and we endeavor to ensure a smooth and rewarding experience for every client.
**Refund Eligibility:**
1. **Fault on Our End:** Should any fault arise from our side or if we fail to fulfill your order or project requirements as agreed upon, you are entitled to a full refund.
2. **Change of Mind:** While we understand that preferences may evolve, refunds will not be granted if you decide to cancel your order after it has been completed or once you have received the main file or access to the project.
**Refund Request Timeframe:**
To be eligible for a refund, you must submit a refund request within 7 days of the completion of your order. Refund requests made after this period will not be considered.
**How to Request a Refund:**
To initiate a refund request, please contact our dedicated customer support team via email within the stipulated timeframe at info@theweba.co.uk. In your email, provide comprehensive details regarding the issue encountered. We will promptly review your request and strive to provide a resolution in a timely manner.
**Refund Process:**
Upon approval of your refund request, the refunded amount will be issued to the original method of payment. Please note that it may take up to 5 working days for the refunded amount to be processed and reflected in your account.
**Contact Us:**
Should you have any questions or require further clarification regarding our refund policy, please do not hesitate to reach out to our customer support team at info@theweba.co.uk.